Cancellation & Refund Policy
At OneOnOneAI (a product by ParivartanX), we are committed to providing fair, transparent, and hassle-free educational services. We uphold a student-first refund framework with zero hidden deductions.
Full refund on Monthly, 90-Day Sprint, or Annual Pro Subscriptions if requested within 7 days of initial activation.
Refunds are reversed directly to your original source payment method (UPI / Bank Account / Card) via SabPaisa/Razorpay.
Unspent wallet recharge credits can be refunded on a pro-rata basis if you decide to discontinue usage.
01.Pro Subscriptions (Monthly, Sprint & Annual) Cancellation & Refunds
OneOnOneAI offers tiered digital subscription plans, including the Monthly Scholar Plan (₹299/month), 90-Day Exam Sprint Plan (₹699/quarter), and Annual Mastery Plan (₹1,999/year).
- 7-Day Money-Back Guarantee: You are eligible for a 100% full refund if you cancel your subscription within 7 calendar days from the date of subscription activation or renewal.
- Cancel Anytime: You can cancel your subscription renewal at any time. When cancelled after the 7-day initial window, your subscription will not renew, and you will retain full Pro access until the end of your current paid billing period.
- Fair Use Assessment: To prevent service abuse, if an unusually high volume (over 70%) of monthly AI doubt limits or diagnostic mock evaluations have been utilized prior to cancellation within the first 7 days, a reasonable pro-rata usage deduction may be applied.
02.Prepaid Credit Wallet Recharges
Prepaid credit packs (₹49 Micro Pack, ₹99 Booster Pack, ₹249 Power Pack) are used for on-demand AI Socratic hints and voice sessions.
- Unspent Credit Balance: If you accidentally purchased a credit pack or no longer wish to use the service, you can request a refund for the unspent, non-bonus portion of your credits within 14 days of purchase.
- Bonus & Promotional Credits: Free bonus credits granted through promotional codes, referral programs, or marketing campaigns carry zero monetary cash value and are strictly non-refundable.
- Immutable Audit Ledger: All deductions and refunds are reconciled against your transparent in-app double-entry ledger (`/student/billing`).
03.Step-by-Step Refund Request Process
Initiating a refund request is straightforward and requires only 3 simple steps:
Find your Order ID (starts with `SUB_` or `WLT_`) from your email receipt or in-app billing history.
Our finance team verifies the transaction within 24 hours. The gateway processes the refund to your source account in 5–7 days.
04.Payment Gateway & Processing Details
All transactions are routed through RBI-authorized payment aggregators (SabPaisa / Razorpay). When a refund is approved:
- UPI Transactions: Refunded to the originating VPA / UPI ID within 24–48 banking hours.
- Net Banking / Debit Card: Credited to the source bank account within 5 to 7 working days, subject to the issuing bank's clearing cycle.
- Transaction Fees: Payment gateway processing surcharges (if any levied by banks) are non-refundable unless the cancellation was caused by a platform technical error.
If your payment was debited but your pass or credits did not activate immediately, please do not worry. Our automated system syncs pending transactions within 15 minutes. You can also reach our 24/7 student billing helpdesk directly: